Shipping & Returns
Shipping Policy
Order Processing
All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, including a tracking number.
Shipping Rates & Delivery Estimates
We offer a flat-rate shipping fee across the continental United States:
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Standard Shipping: Free (Estimated delivery: [7–12] business days)
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Express Shipping: $4.99 (Estimated delivery: [3–7] business days)
Please note that delivery times are estimates and may vary depending on the specific supplier and destination. While most items arrive quickly, carrier delays outside of our control may occasionally occur.
Shipping Destinations
We currently ship exclusively to addresses within the United States (excluding U.S. Territories, APO/FPO addresses, and Alaska/Hawaii).
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within [14] days of receiving your shipping confirmation email, please contact us at support@thehousenook.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
30-Day Return Window
We want you to love your home and garden products! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damaged or Incorrect Items (Defective on Arrival)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will provide a replacement or full refund at no additional cost to you.
How to Initiate a Return
To start a return, you can contact us at support@thehousenook.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Fees
Unless the item arrived damaged or defective, customers are responsible for paying the return shipping costs. Shipping fees are non-refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.