Store Policy
Customer Care
At The House Nook, customer satisfaction is our top priority. Whether you have a question about a product, need help tracking your order, or just want advice on your home and garden setup, our team is here to assist you!
How to Reach Us:
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Email: contact@thehousenook.com
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Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
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Response Time: We aim to respond to all inquiries within 24 business hours.
Frequently Asked Questions Before reaching out, feel free to check our FAQ page for quick answers regarding shipping, tracking, and product care.
Privacy & Safety
Your privacy and online security are extremely important to us. This Privacy Policy describes how The House Nook collects, uses, and discloses your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit the store, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases (such as your name, billing address, shipping address, payment information, email address, and phone number).
How We Use Your Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Data Security
We use industry-standard encryption technology (SSL) to protect your personal details and payment information during transmission. We do not store credit card details, nor do we share your personal data with unauthorized third parties.
Your Rights (California Residents & CCPA)
If you are a resident of California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. We do not sell your personal information.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@thehousenook.com.
Payment Methods
- Credit / Debit Cards
- PAYPAL